5 ESSENTIAL SKILLS OF AN EXPERT IN TECHNICAL SUPPORT ANALYST

While it is true that there are innate abilities of each person, so is the premise that no one is born knowing and that any knowledge or competence that one wishes to acquire is possible as long as there is the will and / or need to do so . In the present case, the same happens with the skills that a technical support person must have in order to perform their tasks well and perform successfully in their work. It is not required to be a computer genius, but to feel passion for technology and to help others in solving problems .

Without further ado, these are the essential skills and competencies that a technical support person must have:

Knowing how computers work: is the key to every technical support expert! You must know the concepts, characteristics and components of a computer.


Become familiar with the different operating systems : because the operating system of a computer controls the basic processes of hardware and software, it is essential to know the most common, these are: Microsoft Windows, Mac OS X and Linux.


Know how to correctly diagnose, solve and document common software and hardware problems : keep the computer systems in proper operation and solve any problems that arise from them, from configuring and installing new hardware to the support of software licenses.


Knowledge about the administration and virtualization of networks : understand what virtualization is, have the ability to analyze the operation of a local network and also of wireless networks.


Know in detail the components of a computer : this includes from the different types and characteristics of RAM, the operation of the "motherboards" and its basic software known as BIOS, to knowledge of the essential peripherals that integrate it.

Know More: tech support analyst salary

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